PLEASE NOTE FOR "SPECIAL ORDER" ITEMS THE FOLLOWING APPLY ONCE THE ITEM/S HAVE ARRIVED WITH US...
STANDARD UK DELIVERY
Delivered within 3-5 working days. However, we do aim for within 48hrs.
NEXT DAY UK DELIVERY
NEXT WORKING DAY on orders placed before 12pm (midday) on a week day. Orders placed after 12pm will be counted as the following "working day" and processed accordingly. Eg. next day on orders placed after 12pm on a Monday will be delivered on Wednesday. Our Next Day service does not include weekends.
SATURDAY/SUNDAY UK DELIVERY
This service can be selected on any day of the week, however the cut off date for weekend delivery is by 12pm (midday) on the Friday of that week.
WORLDWIDE DELIVERY
We provide a fast, affordable, and tracked worldwide delivery service mostly using Fedex, DPD, DHL and UPS.
Orders shipped to Europe typically take between 3-7 days.
For the rest of the world 5-10 days is a typical time frame.
If you would like a more specific delivery estimate for your country or to discuss Express delivery options please contact us here.
DELIVERY ON BESPOKE/PERSONALISED ITEMS OR ANY ITEM WE NEED TO ORDER IN FROM OUR SUPPLIERS
For "Special Order" item/s an estimate of how long it will take to reach us is displayed on the product page, and on your order confirmation.
Please note this is an estimate based on average lead times, and is therefore not a guarantee.
At times it may be shorter, and unfortunately longer (for instance, according to the time of year, manufacturing delays, and global issues outside of our control). We will endeavour to update you if there are any delays as soon as we can.
Once an item has been manufactured and received by us we will ship the item out according to the shipping service requested on the order. If you require a faster service you can always upgrade this at any time between placing your order and dispatch of the order.
INSURANCE
The Yard Equine Ltd insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified delivery be a safe place, neighbour, or a different delivery address, then you accept responsibility for the item at that point, and fulfilment by The Yard Equine, and transfer responsibility in the same way.
TAXES & DUTIES
- UK VAT is applied to all VAT-applicable orders dispatched within the United Kingdom and Northern Ireland.
- We do not charge VAT on Childrens' products
- We are not responsible for any import duties & taxes that might be applied outside of the UK.
- If a product is returned to us due to the non-payment of any duties & taxes, any associated costs incurred by The Yard Equine will be deducted from your refund, including outbound and return postage. There is also a £15 3rd Party Return Charge on all parcels from the EU which have been refused due to non-payment of customs duties and taxes.
ADDITIONAL INFORMATION
You will be sent an email confirmation once your order has been dispatched with tracking information.
You must inform us within 2 days if the goods are lost or damaged in transit. If you do not do so we deem you to have accepted the goods. To do this please visit our Returns Centre here. We strongly advise you take good quality photographic evidence immediately if damage has occurred.
You agree that proof of delivery by our delivery company is sufficient evidence to establish that goods have been received.
During sale time, Christmas & Bank Holiday periods delivery may take longer. If an item is urgently required we suggest you select next day delivery option at checkout.
